With over 15 years of experience in the Telecom and IT industries, I bring extensive technical expertise and a solid background in delivering innovative solutions that meet diverse client needs. My role as a Presales Executive allowed me to excel in identifying customer requirements, crafting tailored solutions, and establishing strong, trust-based relationships. In addition, my experience as a life coach and counselor has refined my ability to connect with clients on a personal level, enabling me to understand their goals, address challenges, and foster long-term collaboration. This unique combination of technical skills and interpersonal insight positions me to deliver exceptional results in customer success. As a Customer Success Manager at Quantum Medi Creation Inc., I am committed to ensuring clients achieve the maximum value from our solutions, driving mutual growth and long-term success through meaningful partnerships.